FAQ — Troubleshooting

I can't log in. Confirm you are using the correct email and password. If you have forgotten your password, use the Forgot Password link on the login page. If the problem persists, contact your Company Admin.

I don't see the tabs I expect. Your assigned role determines which tabs are visible. Contact your Company Admin to verify or update your role.

A candidate's or usermember's status shows 'Expired'. The invitation period has lapsed. Open the relevant job requisition or team detail page, locate the candidate or usermember, and use Resend Invitation to send a new invitation.

I uploaded a CSV but got errors. Review the error list for rows flagged as invalid. Common causes: missing email column, invalid email format, duplicate entries, or columns in the wrong order. Download the template from the upload dialog and reformat your file against it.

The assessment timer ran out before I finished. Your responses up to that point were saved. Contact your assessment administrator to ask whether additional time can be granted.

My browser isn't working correctly with Ignis AI. Ignis AI supports current versions of Chrome, Firefox, Edge, and Safari. Clear your browser cache and cookies, then try again. If the issue persists, try a different supported browser.