FAQ — Troubleshooting

My invitation link isn't working — what should I do? The link may have expired or already been used. Ask the sender to resend it, and verify you are using the correct email address.

I cannot see the Hiring or Talent Development tab — why? Tabs are role-based. Contact your Company Admin to update your role if you need access.

My assessment timed out — can I get more time? If the timeout screen offers a "Request Additional Time" option, use it. Otherwise, your responses up to the timeout will be scored.

A candidate's status shows "Expired" — what does that mean? The invitation period lapsed without acceptance. Resend the invitation to give them another chance.

My CSV upload had errors — how do I fix them? The upload validation will list specific errors per row (invalid email, missing field, duplicate, etc.). Fix those rows and re-upload.

I cannot export results — why? Exporting requires a Manager-level role or above, and the assessment must have at least one completed result.

A skill petal on my Flower is locked — what does that mean? You completed an activity for that skill recently and are in a 30-day retake lockout. The petal will unlock automatically on the date shown in the tooltip.