Getting Help

If you are unable to resolve an issue using this knowledge base:

1. For account or access issues, contact your Company Admin first. They can update your role, resend invitations, and resolve most user-management issues.
2. For assessment-specific issues, contact the manager, recruiter, or facilitator who invited you.
3. For platform-wide issues, contact your Ignis support representative.

When reporting an issue, include:

• A clear description of what you were trying to do.
• The exact error message (if any).
• The browser and operating system you are using.
• A screenshot of the issue if possible.
• The URL of the page where the issue occurred.