Getting Help

If you cannot resolve an issue using the Knowledge Base, contact the Ignis AI support team.

How to Reach Support

• Email: Send a message to support@ignisai.ai.
• In-platform: Use the Help or Contact link in the platform footer.

What to Include in Your Request

To get the fastest resolution, include:

• Your name and email address
• Your organization name
• A description of the issue
• The page or feature you were using when the issue occurred
• Any error messages you saw
• Your browser and operating system

Response Times

The Ignis AI support team aims to respond to all inquiries within one business day.