Troubleshooting Email Delivery

If emails are not being received:

1. Check the spam or junk folder — Automated emails are sometimes filtered.
2. Verify the email address — A typo will prevent delivery.
3. Allowlist the Ignis sender domain — Ask your IT administrator to allowlist the Ignis domain in your organization's email security tools.
4. Resend the invitation — Use the resend action on the candidate or member's row.
5. Contact support — If the issue persists, contact your Ignis administrator or Ignis support.