Troubleshooting Email Delivery

If a user reports not receiving emails from Ignis AI, work through the following steps.

Step 1 — Check Spam and Junk Folders

Ask the recipient to check their spam, junk, or promotions folder. Ignis AI emails come from notifications@ignisai.ai.

Step 2 — Verify the Email Address

Confirm the email address on file is correct. On the job requisition detail page or team detail page, locate the candidate's or usermember's row and verify the email shown.

Step 3 — Resend the Invitation

If the email address is correct, use the Resend Invitation action on the candidate's or usermember's row to send a fresh invitation.

Step 4 — Allowlist the Ignis AI Domain

If the problem persists, the recipient's organization may be filtering Ignis AI emails at the domain level. Ask their IT team to allowlist notifications@ignisai.ai and the ignisai.ai domain.